JIBC Store

The JIBC Store is located on the main floor of the New Westminster campus. Store hours are Monday to Friday, 12 p.m. – 3 p.m.

Order enquiries should be emailed to jibcstore@jibc.ca, or faxed to 604.528.5701. Remember to include your contact name, phone number and email address in the email.  

The JIBC Store has been serving the needs of students and staff, since 2001. Our mandate is to provide high-quality crested apparel, giftware, books, and student supplies available for our many students, alumni, staff and friends through our New Westminster storefront and online.

Our products range from uniform shirts and pants; to branded JIBC t-shirts and jackets; to stethoscopes and safety boots; to pens and certificate frames; to a unique selection of giftware, as well as many text books relating to our various academies. The store is also the BC distributor for books from Fire Protection Publications in Oklahoma, USA.

JIBC store

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Customer Service


We ship anywhere in North America. 

  • Canada: orders are shipped regular mail or Greyhound – this is the best combination of safety, speed and economy.
  • USA: orders are shipped by UPS or Purolator.


  • Some orders may have to be shipped in two or more parcels. 
  • Recipients outside of Canada may have to pay customs duties or other government charges. We are required by law to affix custom forms stating the Canadian dollar value of the goods.

In a hurry? Rush delivery service is available; pricing is based on destination, parcel size, and weight. Please phone 1.604.528.5870, fax or email us for a shipping estimate for your order.

Returns & Exchanges 

Items can be returned or exchanged within 14 days of purchase, with original receipt. Items must be in the same condition as purchased. Custom and special orders are non-refundable. Final sales on books.

To exchange or return an item, please send the item to us by regular mail, indicating the reason for the return and the action to be taken, such as exchange or refund, and include a copy of your receipt. Please call 604.528.5870 or email us at jibcstore@jibc.ca and a customer service representative will discuss your order information for the exchange or return and give you instructions on mailing the item back to us. We'll be as quick as possible, but please remember it takes time to receive your return and process your request.

Exchanging Items

Once we have received your returned item, we will ship you the exchanged item. 

If you are exchanging for a different item, we will refund you for the price of the returned item and applicable taxes and process your credit card with the new item, including taxes and shipping/handling.

Returned Items

Once we have received and approved your returned item, we will credit you for the price of the merchandise and any applicable taxes.

Last updated November 26, 2019