CCJD Programs

Frontline Leadership

The six day Frontline Leadership course will provide participants with a theoretical background and the practical skills needed to handle a variety of issues that you'll face at some point in your role as a supervisor.

Target Audience | Course Format | About the Courses | More Info

Target Audience

The course is directed towards individuals who are in a full or part-time supervisory position and are working in the public health, safety or justice fields.

Course Format

The course is based on the behaviour-modeling concept. Participants will gain knowledge through a combination of theory, video demonstrations and discussions, and will practice the skills in roleplays based on their own personal work related issues and challenges.

The course consists of 12 modules which are divided into two parts, each three days long. Participants will have time to practice their skills between the two sessions and thereby reinforce the learning. The two parts are usually separated by a one-week period.

Participants will receive three credits upon successful completion of all course requirements. For specifics, visit the course details and click 'Course Outline'.

Note that the fee is for the entire course and not for individual parts.

About the Courses

Part I Courses
must enroll in Part I and the corresponding Part II - check dates
view course dates & details

The following topics are covered in Part I:
“Frontline Leadership: Your Role and the Basic Principles” – ½ day
	This part forms the basis for the rest of the course. Participants will discuss the changing role of supervisors and the issues they face in their workplace.
“Giving Constructive Feedback” – ½ day
	Constructive feedback is an extremely important skill and one that all supervisors need to master. The participants will practice providing feedback to their fellow participants throughout the course.
“Supervisory Styles” – ½ day
	Participants will identify their own supervisory style and will learn how to increase their staffs’ effectiveness by using a style that corresponds to the development level of the individual staff member.
“Establishing Performance Expectations” – ½ day
	Clearly established performance expectations are the foundation for a job well done. Participants will demonstrate their ability to define expectations.
“Coaching for Optimal Performance” – ½ day
	This module deals with the important role supervisors have in coaching their staff for better performance.
“Listening in a Hectic World” – ½ day
	Decisions are only as good as the information they are based on. Listening and questioning skills will be practiced.

Part II Courses
must enroll in Part I and the corresponding Part II - check dates
view course dates & details

The following topics are covered in Part II:
“Problem Solving” – 1 day
	The basic steps in problem solving are covered in the morning; the afternoon is devoted to various problem solving tools and techniques.
“Taking Corrective Action” – ½ day
	It is critical for a supervisor to be able to take constructive corrective action when required and that will benefit both the organization and the individual staff.
“Teamwork” – ½ day
	Participants will identify their own 'team player' style, and its strengths and weaknesses.
“Dealing with Emotional Behaviour” – ½ day
	Emotional behaviour is an inevitable outcome of a busy and at times stressful work environment. Participants will identify their own triggers and responses as well as how to deal effectively with others’ emotional behaviour.
“Recognizing Positive Results” – ½ day
	Recognizing positive results is a powerful motivator and an easy way to improve morale, which in return benefits the organization and the staff.

More Info

Contact the JIBC Call Centre with your questions about this program.

Note: if you are Corrections Branch or Ministry of Children and Family Development staff, go to the CCJD homepage (right side of page) to access your staff training site and Frontline Leadership training.

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